1. Introduction and Overview

This Cookie Policy explains how ARK PLATFORMS, EUROPE LIMITED, operating as Bizly ("Bizly," "we," "us," or "our"), uses cookies and similar tracking technologies when you visit our website at https://bizly.arkplatforms.eu (the "Site"). This policy provides detailed information about what cookies are, why we use them, what types of cookies we deploy, how you can control them, and your rights regarding cookie usage. By using our Site, you consent to the use of cookies in accordance with this Cookie Policy. If you do not agree to our use of cookies, you should change your browser settings accordingly or refrain from using our Site.

2. What Are Cookies?

Cookies are small text files that are placed on your computer, smartphone, tablet, or other device when you visit a website. They are widely used to make websites work more efficiently and provide a better user experience. Cookies contain information that is transferred to your device's hard drive and stored there. This information typically includes a unique identifier, the website domain, some digits and numbers, and sometimes additional data. Cookies allow the website to recognize your device and remember information about your visit, such as your preferred language, login status, and other settings. There are different types of cookies, including session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period or until you delete them).

3. Why We Use Cookies

We use cookies for several important reasons. First and foremost, some cookies are essential for the technical operation of our Site and enable you to navigate the Site and use its features. Without these essential cookies, certain services you have requested cannot be provided. Second, we use cookies to enhance your user experience by remembering your preferences, settings, and login information, so you don't have to re-enter this information each time you visit. Third, cookies help us understand how visitors interact with our Site by collecting and reporting information anonymously, which allows us to improve the Site's functionality, content, and performance. Fourth, we use cookies for security purposes to protect your account and detect fraudulent or suspicious activity. Finally, some cookies are used for marketing and advertising purposes to deliver relevant advertisements and measure the effectiveness of our marketing campaigns.

4. First-Party and Third-Party Cookies

Cookies can be categorized as either first-party or third-party cookies. First-party cookies are set by us (Bizly) directly and are used only by our Site. These cookies are under our control and are used to provide essential functionality, remember your preferences, and analyze how you use our Site. Third-party cookies are set by external services or partners that we use on our Site, such as analytics providers, advertising networks, social media platforms, and payment processors. These cookies are controlled by the third party, not by us, and are subject to the third party's privacy policy. We carefully select our third-party partners and require them to comply with applicable data protection laws, but we do not have direct control over how they use the information collected through their cookies.

5. Session Cookies and Persistent Cookies

Cookies can also be classified based on their lifespan. Session cookies are temporary cookies that are stored on your device only while you are actively browsing our Site. They are automatically deleted when you close your browser or end your session. Session cookies are essential for enabling you to navigate the Site and use its features, such as accessing secure areas or maintaining your shopping cart. Persistent cookies, on the other hand, remain on your device for a specified period (which can range from a few minutes to several years) or until you manually delete them. Persistent cookies are used to remember your preferences and settings across multiple visits, recognize you as a returning visitor, and provide personalized content and recommendations. The specific duration of each persistent cookie depends on its purpose and is set by us or the third party that placed the cookie.

6. Essential or Strictly Necessary Cookies

Essential cookies are absolutely necessary for the operation of our Site and enable you to access and use its core features. These cookies do not require your consent because they are essential for providing the services you have requested. Without these cookies, certain functionality would not be available. Examples of essential cookies include: (a) Authentication cookies that identify you when you log in to your account and keep you logged in as you navigate the Site; (b) Security cookies that help detect and prevent fraudulent activity, protect your account from unauthorized access, and ensure the security of our Site; (c) Load balancing cookies that distribute traffic across our servers to ensure the Site operates efficiently and reliably; (d) Session management cookies that remember your actions and preferences during a single browsing session; (e) Cookie consent cookies that remember your cookie preferences and choices. Because these cookies are essential, you cannot refuse them, but you can delete them through your browser settings (though this may impair the functionality of the Site).

7. Performance and Functionality Cookies

Performance and functionality cookies are used to enhance the performance, features, and functionality of our Site, but they are not essential for its basic operation. These cookies remember your preferences and choices, such as your language preference, region, currency, text size, and other customizable settings. They also enable enhanced features such as video playback, live chat, interactive maps, and personalized content. While these cookies improve your user experience, the Site can still function without them, although certain features may not be available or may not work as smoothly. Examples include: (a) Preference cookies that remember your settings and choices; (b) User interface customization cookies that remember how you have customized the Site's appearance; (c) Feature enablement cookies that activate specific features or tools; (d) Content delivery cookies that optimize the delivery of content based on your device and connection. You can choose to accept or reject these cookies through your browser settings or our cookie consent tool.

8. Analytics and Performance Measurement Cookies

We use analytics cookies to collect information about how visitors use our Site, which pages are most popular, how long visitors spend on each page, which links they click, and where visitors come from. This information is collected anonymously and aggregated, meaning it does not identify you personally. We use this data to understand user behavior, identify trends, measure the effectiveness of our content and marketing campaigns, and make improvements to the Site. We primarily use Google Analytics, a web analytics service provided by Google LLC, but we may also use other analytics tools. Google Analytics uses cookies to collect information such as your IP address (which is anonymized), browser type, operating system, referring website, pages visited, time spent on pages, and actions taken. This information is transmitted to and stored by Google on servers in the United States and other countries. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout.

9. Advertising and Marketing Cookies

Advertising and marketing cookies are used to deliver advertisements that are relevant to you and your interests. These cookies track your browsing activity across different websites and build a profile of your interests, which is then used to show you targeted advertisements. They also help us measure the effectiveness of our advertising campaigns by tracking how many people saw an ad, clicked on it, and took a desired action (such as signing up or making a purchase). We may use advertising cookies from third-party networks such as Google Ads, Facebook Ads, LinkedIn Ads, and other platforms. These cookies may also be used for retargeting, which means showing you advertisements for our services on other websites after you have visited our Site. You can opt out of personalized advertising by visiting the Digital Advertising Alliance's opt-out page at http://optout.aboutads.info or the Network Advertising Initiative's opt-out page at http://optout.networkadvertising.org. You can also adjust your advertising preferences on platforms like Google, Facebook, and LinkedIn.

10. Social Media Cookies

Our Site includes social media features and widgets, such as the Facebook "Like" button, Twitter "Tweet" button, LinkedIn "Share" button, and Instagram feed. These features are provided by third-party social media platforms and may set cookies on your device to enable the feature to function properly and track your interaction with the feature. Social media cookies may also be used to track your browsing activity across different websites and build a profile for targeted advertising purposes. When you interact with a social media feature (such as clicking the "Like" button or sharing content), information about your activity may be transmitted to the social media platform and associated with your account on that platform. The use of these cookies is governed by the privacy policy of the respective social media platform, not by this Cookie Policy. We recommend reviewing the privacy policies of Facebook, Twitter, LinkedIn, Instagram, and any other social media platforms you use to understand how they collect and use your information.

11. Payment and Transaction Cookies

When you make a purchase or payment through our Site, we and our payment processors use cookies to facilitate the transaction, prevent fraud, and ensure security. These cookies help verify your identity, process your payment securely, remember your payment preferences, and detect suspicious or fraudulent activity. We use third-party payment processors such as Stripe, PayPal, and other payment gateways, which may set their own cookies on your device. These cookies are essential for completing transactions and are subject to the privacy policies of the respective payment processors. Payment cookies may collect information such as your payment method, billing address, transaction amount, transaction ID, and device information. This information is encrypted and transmitted securely to protect your financial data. We do not store your full credit card or bank account details on our servers; this information is securely stored by our payment processors in compliance with PCI-DSS (Payment Card Industry Data Security Standard) requirements.

12. Security and Fraud Prevention Cookies

We use security cookies to protect our Site and our users from malicious activity, fraud, and unauthorized access. These cookies help us detect and prevent security threats such as cross-site scripting (XSS) attacks, cross-site request forgery (CSRF) attacks, SQL injection, brute force attacks, and other cyber threats. Security cookies also help us identify suspicious behavior patterns, such as multiple failed login attempts, unusual transaction activity, or access from high-risk locations. We may use third-party security services such as Cloudflare, reCAPTCHA, and other fraud prevention tools, which may set their own cookies. These cookies are essential for maintaining the security and integrity of our Site and protecting your personal information and account. Security cookies may collect information such as your IP address, device fingerprint, browser characteristics, and behavioral patterns to identify and block malicious activity.

13. Geolocation Cookies

We may use geolocation cookies to determine your approximate geographic location based on your IP address or other location data provided by your device. This information is used to provide location-specific content, services, and pricing; comply with legal requirements in different jurisdictions; detect and prevent fraud; and improve the relevance of our services. For example, we may use your location to determine which company formation services are available to you (US, UK, or Spain), display prices in your local currency, show content in your preferred language, and ensure compliance with local laws and regulations. Geolocation cookies do not provide precise location data (such as GPS coordinates) but rather an approximate location at the city or regional level. You can disable geolocation cookies through your browser settings, but this may affect the availability and functionality of certain location-based features.

14. A/B Testing and Optimization Cookies

We use A/B testing and optimization cookies to test different versions of our Site, features, content, and user interfaces to determine which version performs best and provides the best user experience. These cookies randomly assign you to a test group and remember which version of the Site you are shown, ensuring consistency throughout your visit. A/B testing helps us make data-driven decisions about design, layout, content, messaging, and functionality. For example, we may test different button colors, headline text, page layouts, or checkout flows to see which version results in higher engagement, conversions, or user satisfaction. The information collected through A/B testing cookies is typically anonymized and aggregated and is used solely for optimization purposes. We may use third-party A/B testing tools such as Google Optimize, Optimizely, or VWO (Visual Website Optimizer), which may set their own cookies.

15. Customer Support and Live Chat Cookies

We use cookies to enable and enhance our customer support and live chat features. When you use our live chat service or contact our support team, cookies help us remember your conversation history, preferences, and previous interactions so that our support agents can provide more personalized and efficient assistance. Live chat cookies also help us route your inquiry to the appropriate support agent, track response times, and measure customer satisfaction. We may use third-party live chat and customer support platforms such as Intercom, Zendesk, LiveChat, or Drift, which may set their own cookies. These cookies may collect information such as your name, email address, conversation history, pages visited, and actions taken on the Site. This information is used solely to provide customer support and improve our service quality. You can choose not to use the live chat feature if you prefer not to have these cookies set.

16. Email Tracking and Marketing Cookies

When we send you marketing emails, newsletters, or transactional emails, we may use tracking technologies (including cookies and web beacons) to monitor whether you opened the email, which links you clicked, and what actions you took after clicking. This information helps us understand the effectiveness of our email campaigns, personalize future communications, and improve our messaging. Email tracking cookies may be set when you click on a link in an email and are directed to our Site. We may use email marketing platforms such as Mailchimp, SendGrid, or HubSpot, which may set their own cookies. You can opt out of email tracking by disabling images in your email client or by unsubscribing from marketing emails using the unsubscribe link provided in each email. Please note that even if you opt out of marketing emails, we may still send you transactional emails related to your account or services (such as order confirmations, password resets, or important account notifications).

17. Affiliate and Referral Tracking Cookies

We may use affiliate and referral tracking cookies to track visitors who come to our Site through affiliate links, referral programs, or partner websites. These cookies help us identify which affiliate or referral source brought you to our Site and attribute any resulting sales, sign-ups, or conversions to the appropriate affiliate or referrer. This allows us to compensate our affiliates and partners accurately and measure the effectiveness of our affiliate and referral programs. Affiliate tracking cookies typically store a unique identifier that links your visit to a specific affiliate or referral source. This information is used solely for tracking and attribution purposes and does not identify you personally. We may use third-party affiliate tracking platforms such as Impact, ShareASale, or CJ Affiliate, which may set their own cookies. If you do not wish to be tracked through affiliate links, you can delete cookies through your browser settings or use private browsing mode.

18. Video and Media Player Cookies

Our Site may include embedded videos, audio files, and other media content from third-party platforms such as YouTube, Vimeo, SoundCloud, or Wistia. When you view or interact with this media content, the third-party platform may set cookies on your device to enable the media player to function, remember your playback preferences (such as volume and quality settings), track your viewing behavior, and deliver targeted advertisements. These cookies are controlled by the third-party platform and are subject to their privacy policy, not ours. For example, YouTube (owned by Google) may set cookies to track which videos you watch, how long you watch them, and whether you interact with the video (such as liking, commenting, or sharing). This information may be used to personalize your YouTube experience and show you relevant video recommendations and advertisements. You can manage your YouTube privacy settings at https://www.youtube.com/account_privacy.

19. Content Delivery Network (CDN) Cookies

We use Content Delivery Networks (CDNs) to deliver content, images, scripts, and other resources quickly and efficiently to users around the world. CDNs are networks of servers distributed across different geographic locations that cache and serve content from the server closest to you, reducing load times and improving performance. Our CDN providers, such as Cloudflare, Amazon CloudFront, or Fastly, may set cookies to optimize content delivery, balance server load, detect and prevent abuse, and provide security features. CDN cookies are typically essential for the performance and security of our Site and do not collect personal information. However, they may collect technical information such as your IP address, browser type, and device type to optimize content delivery and detect malicious activity.

20. Session Replay and Heatmap Cookies

We may use session replay and heatmap tools to understand how users interact with our Site. Session replay tools record your interactions with the Site (such as mouse movements, clicks, scrolling, and form inputs) and create a playback of your session, allowing us to see how you navigate the Site and identify usability issues. Heatmap tools create visual representations of where users click, scroll, and focus their attention on a page. This information helps us improve the user experience, identify confusing or problematic areas, and optimize the design and layout of our Site. We may use tools such as Hotjar, FullStory, or Crazy Egg, which may set cookies to enable these features. Session replay and heatmap tools are configured to exclude sensitive information such as passwords, credit card numbers, and other personal data. You can opt out of session replay and heatmap tracking by using the opt-out mechanisms provided by the respective tools or by blocking their cookies through your browser settings.

21. Conversion Tracking and Attribution Cookies

We use conversion tracking cookies to measure the effectiveness of our marketing campaigns and understand which channels, campaigns, and keywords drive the most valuable actions on our Site (such as sign-ups, purchases, or form submissions). Conversion tracking cookies are typically set when you click on one of our advertisements or marketing links and are used to track whether you complete a desired action after arriving on our Site. This information helps us optimize our marketing spend, improve our targeting, and measure return on investment (ROI). We may use conversion tracking pixels and cookies from platforms such as Google Ads, Facebook Ads, LinkedIn Ads, and other advertising networks. These cookies may collect information such as the ad you clicked, the campaign it was part of, the time and date of your visit, and the actions you took on our Site. Conversion data is typically aggregated and anonymized and does not identify you personally.

22. Cross-Device Tracking Cookies

We may use cross-device tracking technologies to recognize you across different devices (such as your desktop computer, laptop, smartphone, and tablet) and provide a consistent and personalized experience. Cross-device tracking allows us to understand how you interact with our Site across multiple devices, deliver relevant content and advertisements regardless of which device you are using, and avoid showing you the same advertisement multiple times on different devices. Cross-device tracking may be based on deterministic matching (when you log in to your account on multiple devices) or probabilistic matching (using algorithms to infer that different devices belong to the same user based on patterns such as IP address, browser characteristics, and usage patterns). You can limit cross-device tracking by not logging in to your account on multiple devices, using different browsers or private browsing mode on different devices, and adjusting your advertising preferences on platforms that offer cross-device tracking.

23. Compliance and Regulatory Cookies

We use cookies to help us comply with legal and regulatory requirements in different jurisdictions. For example, we may use cookies to remember your cookie consent preferences and ensure that we only set non-essential cookies if you have given your consent. We may also use cookies to verify your age, location, or identity to ensure compliance with age restrictions, geographic restrictions, or Know Your Customer (KYC) requirements. Compliance cookies may also be used to maintain audit trails, track user actions for regulatory reporting purposes, and ensure that our Site operates in accordance with applicable laws such as the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other data protection and privacy laws. These cookies are essential for our legal compliance and are used solely for regulatory purposes.

24. How to Control and Manage Cookies

You have several options for controlling and managing cookies on your device. Most web browsers allow you to view, manage, and delete cookies through the browser settings. You can typically find cookie settings under "Privacy," "Security," or "Advanced" settings in your browser. You can choose to block all cookies, accept all cookies, or be notified when a cookie is set so you can decide whether to accept it. You can also delete cookies that have already been set on your device. However, please note that blocking or deleting cookies may affect the functionality of our Site and prevent you from accessing certain features or services. If you block essential cookies, you may not be able to log in to your account, complete transactions, or use other core features. Each browser has different methods for managing cookies, so please refer to your browser's help documentation for specific instructions.

25. Browser-Specific Cookie Controls

Here are instructions for managing cookies in the most popular web browsers: (a) Google Chrome: Go to Settings > Privacy and security > Cookies and other site data. You can choose to block all cookies, block third-party cookies, or allow all cookies. You can also view and delete individual cookies by clicking "See all cookies and site data." (b) Mozilla Firefox: Go to Settings > Privacy & Security > Cookies and Site Data. You can choose to block all cookies, block third-party cookies, or accept all cookies. You can also manage individual cookies by clicking "Manage Data." (c) Safari (macOS): Go to Preferences > Privacy. You can choose to block all cookies or manage website data. (d) Safari (iOS): Go to Settings > Safari > Privacy & Security. You can toggle "Block All Cookies" on or off. (e) Microsoft Edge: Go to Settings > Cookies and site permissions > Cookies and site data. You can choose to block all cookies, block third-party cookies, or allow all cookies. (f) Internet Explorer: Go to Tools > Internet Options > Privacy. You can adjust the privacy slider to control cookie settings.

26. Cookie Consent Management

When you first visit our Site, you will see a cookie consent banner that explains our use of cookies and asks for your consent to set non-essential cookies. You can choose to accept all cookies, reject non-essential cookies, or customize your cookie preferences by category (such as analytics, advertising, and functionality cookies). Your cookie preferences are stored in a cookie on your device and will be remembered for future visits. You can change your cookie preferences at any time by clicking the "Cookie Settings" link in the footer of our Site or by deleting the cookie consent cookie from your browser. If you delete the cookie consent cookie, you will see the consent banner again the next time you visit our Site. Please note that essential cookies will always be set regardless of your consent preferences because they are necessary for the operation of the Site.

27. Opting Out of Third-Party Cookies

In addition to managing cookies through your browser settings, you can opt out of certain third-party cookies through industry opt-out mechanisms and platforms. For advertising cookies, you can visit the Digital Advertising Alliance's opt-out page at http://optout.aboutads.info, the Network Advertising Initiative's opt-out page at http://optout.networkadvertising.org, or the European Interactive Digital Advertising Alliance's opt-out page at http://www.youronlinechoices.eu. For Google Analytics, you can install the Google Analytics Opt-out Browser Add-on at https://tools.google.com/dlpage/gaoptout. For social media cookies, you can adjust your privacy and advertising settings on the respective platforms (Facebook, Twitter, LinkedIn, Instagram, etc.). Please note that opting out of third-party cookies does not mean you will stop seeing advertisements; it means the advertisements you see will be less relevant to your interests because they will not be based on your browsing behavior.

28. Do Not Track (DNT) Signals

Some web browsers have a "Do Not Track" (DNT) feature that signals to websites that you do not want to be tracked. However, there is currently no industry standard for how websites should respond to DNT signals, and different websites interpret and respond to DNT signals differently. At this time, our Site does not respond to DNT signals from browsers. This means that even if you have enabled DNT in your browser, we will still set cookies and collect information as described in this Cookie Policy (subject to your cookie consent preferences). We will continue to monitor developments in DNT technology and industry standards and may update our practices in the future. In the meantime, you can control cookies through your browser settings and our cookie consent tool as described in this policy.

29. Mobile Device Cookie Controls

If you access our Site through a mobile device (such as a smartphone or tablet), you can control cookies and tracking through your device settings in addition to your browser settings. On iOS devices (iPhone and iPad), you can go to Settings > Privacy > Tracking and toggle "Allow Apps to Request to Track" on or off. You can also go to Settings > Safari > Privacy & Security and toggle "Block All Cookies" on or off. On Android devices, you can go to Settings > Google > Ads and opt out of personalized advertising. You can also reset your advertising ID to limit tracking. Additionally, most mobile browsers (such as Safari, Chrome, and Firefox) have cookie settings similar to their desktop counterparts, allowing you to block or delete cookies. Please refer to your device's help documentation for specific instructions on managing cookies and tracking on mobile devices.

30. Cookies and Children's Privacy

Our Site is not intended for children under the age of 18, and we do not knowingly collect personal information from children. We do not knowingly set cookies on devices used by children or target advertising to children. If you are a parent or guardian and believe that your child has provided us with personal information or that cookies have been set on your child's device through our Site, please contact us immediately at info@arkplatforms.co.uk, and we will take steps to delete the information and cookies. We encourage parents and guardians to monitor their children's internet usage and to use parental control tools to prevent children from accessing websites that are not appropriate for their age. We are committed to complying with the Children's Online Privacy Protection Act (COPPA) in the United States and similar laws in other jurisdictions that protect children's privacy online.

31. International Data Transfers and Cookies

Our Site is operated from the United Kingdom, but we have users and visitors from around the world. When you visit our Site, cookies may be set on your device regardless of your location. Some of the cookies we use (particularly third-party cookies) may transfer information to servers located in countries outside of your country of residence, including the United States and other countries that may have different data protection laws than your country. For example, Google Analytics transfers data to Google's servers in the United States. We ensure that any international transfers of personal data collected through cookies comply with applicable data protection laws, such as the General Data Protection Regulation (GDPR) in the European Union. We use appropriate safeguards such as Standard Contractual Clauses (SCCs), adequacy decisions, and other legal mechanisms to protect your data when it is transferred internationally. For more information about how we handle international data transfers, please refer to our Privacy Policy.

32. Updates and Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our use of cookies, changes in technology, changes in applicable laws and regulations, or for other operational, legal, or regulatory reasons. When we make material changes to this Cookie Policy, we will notify you by posting the updated policy on our Site with a new "Last updated" date at the top of the page. We may also notify you of significant changes through other means, such as email or a notice on our homepage. We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies and how you can control them. Your continued use of our Site after we post changes to this Cookie Policy constitutes your acceptance of the updated policy. If you do not agree with the changes, you should stop using our Site and delete any cookies that have been set on your device.

33. Contact Us About Cookies

If you have any questions, concerns, or requests regarding this Cookie Policy or our use of cookies, please contact us at:

ARK PLATFORMS, EUROPE LIMITED
Attention: Data Protection Officer
OFFICE 12, INITIAL BUSINESS CENTRE
WILSON BUSINESS PARK
MANCHESTER, M40 8WN
United Kingdom

Email: info@arkplatforms.co.uk
Phone: +44 7308 506068

We will respond to your inquiry as soon as possible and work with you to address any concerns you may have about our use of cookies. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.